Phonak Lyric » Privacy Policy

Privacy Policy

Our Privacy Practices

This website is owned and operated by Phonak UK Ltd. (“Phonak” or “We”). We understand you value your privacy. At Phonak, we want to make your experience online satisfying and safe.

This statement explains how we collect, use and disclose information you provide to us or we learn from your use of this website and when you respond to our advertising and marketing efforts. It describes how we may collect, use and in some instances share this information.

Information we collect and how we use it

In order to provide and enhance our services and make available this website and to otherwise respond to your requests and assist you, we may collect the following types of information:

Information you provide - Phonak collects personal information that users provide through optional, voluntary submissions, such as email and online registration forms and in response to our advertisements including television, print or, other campaigns. Personal information means any information that may be used to identify an individual, including, but not limited to, your name, e-mail address, phone number, and in some limited cases might include billing information. The types and amount of personal information collected for these activities depends on why you have contacted us. We use the information we collect to provide our services, to tailor your user experience, and to prevent fraud. We and selected audiologists may also use this information to provide you details of special offers and products with your permission.

Usage tracking - We track website usage data to improve the services we offer to our users. We collect user traffic patterns throughout our website. This information is collected to help improve site flow and usability. We track click-through information, including IP addresses, to our site from the reports and emails we sent to our customers. This is done to gauge the effectiveness of our marketing campaigns and to discourage fraudulent use.

Cookies - When you visit our site, we may send one or more cookies - a small file containing a string of characters - to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, and to customise your experience including for advertising purposes. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some services may not function properly if your cookies are disabled. The cookies we use and their purpose are detailed below:



This site uses PHP session cookies to help you to navigate this site. These cookies expire once you shut the browser window or end the browser session


Google Analytics




Collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.


Facebook Like Button


datr* Allows visitors to Like/Send on Facebook.


Facebook Privacy Policy

*These cookies are provided by a third party who could change their cookies in future outside of our control. We will review this policy regularly for any such changes.

Controlling cookies within your browser

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

You can control the use of cookies within your browser settings.

How to change your cookie settings in Firefox

Internet Explorer
How to change your cookie settings in Internet Explorer

Google Chrome
How to change your cookie settings in Google Chrome

Safari (OS X)
How to change your cookie settings in Safari (OS X)

Safari (iOS)
How to change your cookie settings in Safari (iOS)

How to change your cookie settings in Android

User communications - When you send email or other communication to Phonak, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We may also use or share this information with selected audiologists in order to provide you with information about other products and services that we think may be of interest to you. You will be asked to opt in to receive this information. Phone information - Phonak may also collect information when you contact us by phone for example if you respond to one of our advertisements. This information may be used by us and our partner audiologists to respond to your requests, for marketing and product development purposes and other purposes described in this policy. As with other user communications, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We may also use or share this information with selected audiologists in order to provide you with information about other products and services that we think may be of interest to you. You will be asked to opt in to receive this information.


This website is not directed at children and we do not knowingly collect personally identifiable information from anyone under the age of 13 through this website. Any person who provides their personal information to the Phonak through this website represents that they are 13 years of age or older.

Business Changes

If Phonak should ever file for bankruptcy or have its assets sold to or merge with another entity, information Phonak receives from you including from this website is a Phonak asset and may be transferred.


No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. We take steps to secure information we receive from you but, this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed.

If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using this website or providing personal information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of this site. Phonak may post a notice on our website if a security breach occurs. If this happens, you will need a web browser enabling you to view Phonak's website. Phonak may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at

Changes and Updates

We may occasionally update this Privacy policy. When we do, we will also revise the "last updated" date on the Privacy policy. For changes to this Privacy policy that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will attempt to obtain your consent before implementing the change. We encourage you to periodically review this Privacy policy to stay informed about how we are protecting the Personal Information we collect. Your continued use of this website constitutes your agreement to this Privacy Statement and any updates.

Contacting Phonak

If you have any questions, comments, or concerns about this privacy policy, please email us at .

Postal Mail Address:

Phonak UK

A division of Sonova UK Limited

Sonova House,

Lakeside Drive,

Center Park,



Phone: +44 1925 623600

If you have a privacy concern regarding Phonak or this policy and if you cannot satisfactorily resolve it through the use of this website you should then write In the event that we are still unable to resolve your concerns Phonak is committed to cooperating to achieve a proper resolution of your privacy concerns.

Effective Date: 16th May 2013

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